Wednesday, March 10, 2010

My way or the tollway?

I went to CityLink yesterday to pay a toll. The man who served me happened to wear a condescending attitude and would rather give a lecture on tollway jurisdiction than assist customers with relevant information and send them on their way.

The plot thickens when he was to be embarrassed later when his colleague next to him delivered exactly the thing he said earlier couldn't be done.

Now here's where the real twist happens and makes the story well worth telling. As I later thought I was being gracious to downplay his embarrassment by not making a scene or not asking for his name so that I could later address him in the letter of complain he would remember the rest of his sorry life, another thought hit me like a lightning bolt: I shouldn't have at least let the opportunity slip by to commend the lady who assisted me with what I needed to get done.

When we are inconvenienced we feel justified to complain, don't we? But how often do we let people know when they've actually done a good job? Not often enough.



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